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Please feel free to call us with any more concerns.Take your business to a company that cares for their clients. The lady was ignorant when it came to understanding what we were ordering.

You are forewarned.John, we apologize that you weren't happy with our company. I requested service for our two fireplaces for the home we recently purchased. It wouldn't ignite correctly either. Checkers Drive-in Restaurants My husband went in for an ODS thermocouple. Disappointing. We have some new employees that might have misunderstood our policy. Around 2pm got a call from the technician and he said it would be 2:50 before arrival and he detected frustration and asked if I needed to reschedule in a rude tone. He was the only person in store so it definitely wasn't that they were busy. They even have some decoration accessories like lamps and candles. I do not understand re-stocking charges, when all they do, is put the item back on the shelve. We apologize that you happened. Please feel free to call us if you have any more concerns.The "customer service" and friendliness of this company was pitiful. 30 reviews of Fireplace Company "I purchased my set of gas logs 20 years ago from The Fireplace Company. All rights reserved. I told them that my husband had not been able to connect them, so there may be a problem. Since I could not use their product, they still made money and retained the product. Unfortunately I tried two different companies a year ago to fix my gas log fireplace. And that it would be dangerous for us to try to use them. Stryker Angela never mentioned whatsoever any charge for the service person to come out to my home.✅Finance Plans Available ✴️Easy Appointment Scheduling ❤️ Providing Excellent Service since 1987"Well what can I say about OUTSTANDING SERVICE? We apologize for the experience you had with our company.

Cajun Meat company is a family owned & operated business.
He told her he wanted a replacement and she just kept repeating that is Lowe's junk. Jordon is a pro at customer service and does a first class job.After a couple months with two new ventless gas logs, think it is safe to say that we made a good choice to come here.I contacted The Fireplace Company to install gas logs that had come with our newly purchased home. By clicking "Submit", I agree to the Jobs2Careers Would not recommend.I've been coming to this store for at least 20 years. We specialize in fireplaces, fireplace services, grills and grill accessories.I purchased my set of gas logs 20 years ago from The Fireplace Company. One of them supposedly fixed the issue but when the tech left the same problem happened. He said these logs were not compatible with natural gas fireplaces and should never have been connected. Instead of charging me to come out and diagnose the problem,…""Fantastic service! I always turn on the logs every week or so in summer to be sure… State of Georgia If you would please give us a call we will gladly refund the full amount. So three weeks after original call I was asked if I could be home sooner they were running ahead of schedule. I've never seen a store who refuses to sell you something.Had appointment time for arrival 11am-1pm to repair fireplaces and gas post light. Great place for gifts for the grilling person in your life. The whole experience was pretty poor and we will choose a different company to fill our additional fireplace with gas logs.Elizabeth, we appreciate you taking the time to give us feedback on your experience. I called back and spoke to Matt who apologized and said that was unusual. After calling him back he NEVER…"We have been in business for over 30 years. WellStar Health System Get the best Natural Gas plan.

She told me to "look around and let her know" when I find it.Found out a week after making an appointment for several fireplaces to be started and checked out that the receptionist never put me on the schedule. Great place to go for your fireplace, grill, and accessories for both. was also very keen to make sure we had good measurements for our fireplaces to make sure we were getting a good match for the space. seemed stuck, so I called The Fireplace Company to request service.
Well Terrance was a no-show with no phone call, no anything.